Privacy Policy | Aladdin99 Official

1Introduction

At Aladdin99, your privacy matters. This Privacy Policy sets out how we collect, use, store, share, and protect your personal information when you use our online casino platform at aladdin99-official.com (the "Platform").

This policy is written in plain English so you know exactly what happens to your data. We handle personal data in line with the Personal Data Protection Act 2010 (Act 709) of Malaysia and its seven data protection principles: General, Notice and Choice, Disclosure, Security, Retention, Data Integrity, and Access.

By creating an account or using the Platform, you accept the practices described here. If you don't agree with this policy, please don't use Aladdin99.

2Who We Are

Aladdin99 operates aladdin99-official.com as an online casino platform serving adult players in Malaysia and selected jurisdictions. References to "we", "us", or "our" in this policy mean Aladdin99. References to "you" or "your" mean the person whose personal data we hold.

3Information We Collect

We collect different categories of information depending on how you use the Platform.

Account & identification

• Full name (as on your NRIC or passport)
• Date of birth, used to verify you are 18 or over
• Email address and phone number
• Residential address
• Username and an encrypted version of your password

Identity verification (KYC)

• A copy of your NRIC, passport, or other government-issued ID
• A selfie or proof-of-identity photo where required
• Proof of address (utility bill or bank statement) in some cases

Financial information

• The payment method you use (bank, e-wallet, etc.)
• Deposit and withdrawal records
• Bet history, wins, and losses
• Transaction reference numbers

Full card numbers, full bank account credentials, and e-wallet passwords are handled directly by our licensed payment processors. Aladdin99 does not store them.

Gameplay data

• The games you play and the providers you use
• Time and date of each session
• Bets placed and their outcomes
• Bonuses and promotions claimed

Technical information

• IP address
• Device type, operating system, and browser
• Approximate location (city or state level)
• Language preference
• Session timestamps and cookie identifiers

Communications

• Messages you send to support via live chat, email, WhatsApp, or Telegram
• Records of any complaints, queries, or feedback

4How We Use Your Information

We use your personal data for the following purposes:

• Creating and maintaining your account
• Verifying you are 18 or over before allowing real-money play
• Processing deposits, withdrawals, and bets
• Sending transaction confirmations and account notices
• Providing customer support
• Detecting and preventing fraud, money laundering, and underage play
• Complying with our legal and regulatory obligations
• Improving the Platform, our games, and your experience
• Sending you marketing communications (only if you opt in)
• Resolving disputes

Where we rely on your consent (for example, for marketing), you can withdraw that consent at any time without affecting the lawfulness of processing before your withdrawal.

5Cookies and Similar Technologies

Like most online platforms, Aladdin99 uses cookies and similar technologies. Cookies are small text files stored on your device that help us recognise you across pages and sessions.

Types of cookies we use

• Essential cookies: required for login, session management, and security. Without them, the Platform won't work.
• Functional cookies: remember your preferences such as language, time zone, and display settings.
• Analytics cookies: anonymised data on how players move through the Platform, which games are popular, and where players get stuck.
• Marketing cookies: only with your consent, used to measure the effectiveness of our campaigns.

You can manage cookies through your browser settings. Disabling essential cookies will prevent the Platform from functioning correctly.

6Who We Share Your Information With

We share your data only with parties that have a legitimate reason to receive it, and only what they need to do their job.

• Game providers such as Evolution, AE Casino, KING855, Pragmatic Play, Dream Gaming, SA Gaming, Magnum, Sports ToTo, and Damacai. When you play their games, your gameplay data passes through their systems so they can run the game and credit your wins.
• Payment processors including FPX, DuitNow, Touch n Go, GrabPay, Boost, and bank partners. They handle the actual movement of money in and out of your wallet.
• Identity verification providers for KYC checks against your submitted ID documents.
• Cloud hosting and IT service providers under strict confidentiality terms.
• Regulatory authorities, law enforcement, or courts when we are legally required to disclose information.

We do not sell your personal data to advertisers or third parties for marketing purposes. We never have, and we won't.

7Data Security

We take security seriously and apply reasonable measures to protect your information:

• HTTPS encryption on all pages of the Platform
• Access controls limiting which staff can view your data
• Regular internal security reviews
• Secure storage of identity documents
• Payment processing handled by licensed third-party providers

That said, no online service can promise absolute security. We do our best, but you also have a role to play. Keep your password private, don't share login details with anyone, use a strong unique password, and contact us immediately if you suspect unauthorised access to your account.

8How Long We Keep Your Data

• While your account is active: we keep your data as long as needed to provide the service.
• After your account is closed: we retain certain information for at least seven years to meet anti-money-laundering, tax, and other Malaysian legal requirements.
• Marketing data: retained until you opt out.
• Support records: typically retained for up to three years for service-quality and dispute purposes.

When data is no longer needed, we securely delete or anonymise it.

9Your Rights Under Malaysian PDPA

The Personal Data Protection Act 2010 gives you the following rights:

• Right to access: request a copy of the personal data we hold about you.
• Right to correction: ask us to fix inaccurate or incomplete information.
• Right to withdraw consent: for marketing or any other consent-based processing.
• Right to limit processing: ask us to limit how we use your data in specific circumstances.
• Right to lodge a complaint: with the Personal Data Protection Commissioner of Malaysia at www.pdp.gov.my.

To exercise any of these rights, contact us using the details in section 14. We may need to verify your identity before acting on certain requests. Some requests are subject to legal limits. For example, we cannot delete data we are required by law to retain (anti-money-laundering records, tax records).

10Children's Privacy

Aladdin99 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18.

If we discover that a person under 18 has created an account, we will close the account immediately, refund any verifiable balance, and delete all associated data except what we are legally required to retain.

If you believe a minor has registered with us, please contact us using the details in section 14 so we can investigate and act.

11International Data Transfers

Some of our service providers, including game providers and cloud hosting platforms, are based outside Malaysia. When we transfer your data internationally, we make sure that either:

• The receiving country has adequate data protection standards comparable to PDPA, or
• The recipient is contractually bound to protect your data to the same standard PDPA requires.

Your data is not transferred to any country in a way that would weaken your rights under Malaysian law.

12Marketing Communications

We only send you marketing communications if you opt in. You can choose to opt in during registration or later in your account settings.

Marketing channels include:

• Email
• SMS
• Push notifications
• WhatsApp or Telegram, where you have opted in for these

You can unsubscribe at any time. Every marketing email contains an unsubscribe link, every SMS has STOP instructions, and you can update your preferences in your account settings at any time. Unsubscribing from marketing does not stop important service messages (transaction confirmations, security alerts, KYC requests).

13Changes to This Privacy Policy

We may update this policy from time to time. The most current version will always be available at this URL with the "Last Updated" date shown at the top.

For material changes (anything that changes your rights or how we use your data), we will notify you by email or via an in-account notice at least 14 days before the changes take effect. Continued use of the Platform after the effective date means you accept the updated policy.

14How to Contact Us

For privacy queries, data access requests, complaints, or anything else covered by this policy: